When I started Netty Vintage, there were so many details to consider, my head didn’t stop swimming for months.

Though I’ve never been married, I would think it’s equal to planning a wedding. You’re so focused on just getting there, that you don’t always consider what it will be like once the day is over.

I consider myself a very fortunate lady. Netty was a lot of hard work, but none of it would be possible without the support of friends and family.

I am able to do something I love and give back to my community in a way that is meaningful to me, and there isn’t a day that I don’t experience gratitude for this opportunity.

Having said this, no one told me that something I’ve always prided myself on was going to be tested. And how devastated I would be when I didn’t pass.

Customer service.

This has been an aspect of every single job I’ve ever had, and I’d say I’m pretty damn good at it.

But there’s something that happens when you stop working for someone else and start working for yourself.

Opening a business means you have to have confidence in what you’re doing, even if you don’t necessarily have confidence in yourself. You have to sell the idea along the way so often, that you would never get the dream off the ground without a strong belief in what you can do.

And that’s where it gets tricky.

When someone didn’t like the customer service I provided in the past (and it was rare), there was always someone else they could talk to. More to the point, I hadn’t designed the organization that I worked for, nor poured my heart and soul into its creation or operation. I was more objective.

So what happens when you encounter those folks in the world who will never be happy? Who don’t think you’re doing enough for them? Who think your branding sucks and that you have no business having a business?

My store is my baby. And you just called my baby ugly.

Well, I’ll tell you. At first you cry. You start to believe them and wonder how on earth you’ll continue.

Then you take a deep breath and remember: when you try to please everyone you please no one. Yourself, most of all.

Now, if you’re like me, you’re delusional and think you’re the exception to this rule. You are so kind and so sweet, that everyone must love you. While at the same time fully realizing that you are full of attitude, indignation and all those other lovely emotions that makes a person…interesting.

So the process towards acceptance ends up not being a liner line from A to B but instead more like a fox trot. Taking 3 steps forward and 2 steps back at times.

Also, I don’t know how to do the fox trot.

Long story short, I am coming to term with the fact that some people will never be happy. But it still makes me sad. And sometimes angry. And then hungry.

Next up, boundaries

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